A blog about Salesforce CRM Configuration and development

SFDC Q & A


  1. What is the difference b/w Public group and Queues?
Ans ~ 

Public Group:
If you want to share some information in your organization among some users, so we make public Group. The Public Group is the group of some selected users,then we can share information or we assign some work to group.

e.g - We can send email alert to public group.

Queues:

Queues are used when you want to assign a record to a bunch of users. With the help of queues you can assign a record to multiple users (using queues) so that any member of the queue can work on the record.

e.g - Assign record (Change owner) to queue.

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